Policy

EliteStrikeUSA – Store Policies

Effective Date: January 1, 2025

1. Shipping & Handling Policy

Order Processing Time

All in-stock items are processed and shipped within 1–2 business days. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

Shipping Method & Carriers

We use trusted carriers such as USPS, UPS, DHL, and FedEx. Carrier selection is based on your location, the item ordered, and applicable shipping restrictions.

Shipping Restrictions

Due to legal restrictions, some items may not be shipped to certain locations. It is your responsibility to ensure that the items you order comply with your local laws before placing the order.

Damaged or Lost Items

  • Inspect your package upon delivery.
  • If damaged or incomplete, retain all original packaging.
  • Contact us within 5 calendar days by emailing support@elitestrikeusa.com with your order number, photos, and a description of the issue.

2. Orange Tip & Import Compliance

All airsoft guns shipped within the United States include a federally mandated 6mm blaze orange tip.

International customers are responsible for knowing and complying with their country's import requirements. If your country requires an orange tip, please select "Orange Tip Required" during checkout. If not required, you may select "Not Needed."

Important: EliteStrikeUSA is not responsible for any customs delays, seizures, or penalties resulting from your choice of configuration.

3. Power Limit Customization (FPS / m/s)

Some countries have legal limits on the power (FPS or m/s) of airsoft guns. We offer optional power adjustments to meet these regulations.

  • Select your desired power setting during checkout.
  • If you do not require customization, choose "No customization required."

Note: Due to environmental conditions and technical tolerances, a variance of ±5% in FPS may occur.

4. Returns & Exchanges

Returns are accepted within 45 days of delivery under the following conditions:

  • The item must be unused and in its original packaging.
  • All accessories, manuals, and promotional items must be included.
  • Items that have been used, modified, or damaged are not eligible for return.

Restocking Fee: A 15% restocking fee applies to all non-defective returns. Shipping fees are non-refundable.

How to Request a Return:

  1. Email support@elitestrikeusa.com with your full name, order number, reason for return, and photos if applicable.
  2. Our team will issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
  3. Returns sent without an authorized RMA will not be accepted or processed.

Unauthorized returns may be refused or discarded after 30 days.

5. Warranty & Defective Products

We offer a 90-day limited warranty on most products against manufacturing defects.

Warranty Covers:

  • Internal mechanical failure due to manufacturer defect
  • Dead-on-arrival items, reported within 5 days of delivery

Warranty Does Not Cover:

  • Wear and tear from normal use
  • Damage from user modification or improper maintenance
  • Use of poor-quality BBs, incompatible batteries, or gas

To File a Warranty Claim:

  1. Email support@elitestrikeusa.com with your order number, a detailed description of the issue, and photo or video evidence.
  2. Our team will evaluate your claim and provide troubleshooting guidance or issue an RMA if necessary.
  3. Upon inspection, we will either repair or replace the item at our discretion.

6. Legal Responsibility & Use Disclaimer

  • All customers must be 18 years or older to purchase airsoft products.
  • You are responsible for complying with all local, state, and federal laws regarding the possession and use of airsoft products.
  • Never display or use airsoft guns in public areas. Always transport in a gun case and treat them as if they are real firearms.

EliteStrikeUSA is not liable for any injury, legal issue, or property damage resulting from misuse, modification, or illegal use of our products.

7. Safety Guidelines

  • Always wear ANSI Z87.1+ or equivalent eye protection when using airsoft guns.
  • Use high-quality, seamless BBs (0.20g or heavier) to prevent internal damage.
  • Do not dry-fire gas or spring guns without BBs loaded.
  • Never aim at people or animals without proper protection and consent.

8. Promotions, Discounts, and Pricing

  • Only one discount or promo code may be applied per order unless otherwise noted.
  • Promotions are subject to change without notice.
  • Some exclusions may apply, including licensed or limited-edition products.
  • We reserve the right to cancel orders with pricing errors or unauthorized promo usage.

Contact Information

For all inquiries, returns, and support: